Comment on page

Troubleshooting Login Issues

Instructions on how to troubleshoot login issues

Nothing happens when I click "Sign Up"

Clicking it should open a login pop-up. If clicking the signup button opens a blank pop-up window, try using a proxy. It is possible that your ISP or Firewall is blocking the app's call to * or * In in some older Ruby development environments, .dev domains do not resolve properly and you may need to delete the /etc/resolver/dev, see more here.

All browsers

This error could occur if you installed an ad blocker and the ad blocker blocks all pop-ups, including our Firebase auth pop-up. To fix it:
  1. 1.
    Disable your ad blocker just for
  2. 2.
    Refresh and try again


You are on Safari and you might notice in your console that you get the following messages:
  1. 1.
    Unable to access localStorage
  2. 2.
    And every time you click the "Sign Up" button, you get Unhandled Promise Rejection: Error: This operation is not supported in the environment the application is running on. "location.protocol" must be http, https, or chrome-extension and web storage must be enabled.
This error occurs likely because you are blocking all cookies in Safari's security settings, but Firebase Auth requires the cookie to record whether the user is logged in. To fix it:
  1. 1.
    Go to Safari Preferences > Privacy
  2. 2.
    Uncheck the "Block all cookies" checkbox
If "Sign Up" does not work after trying the steps above, fill out this Typeform and our team will reach out to you.

Nothing happens when I click "Take me to Warp"

If this happens to you, use the link provided on the web logged-in page ( to copy the authentication token, then paste it into the app as shown below.
Copy and Pasting an Authentication Token
If "Take me to Warp" is still not working it may be due to a proxy issue, please see this article for more information on a workaround here and please fill out this Typeform and our team will reach out to you.