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Report bugs, request features, and get support as a Warp Enterprise customer.

Warp Enterprise customers have access to dedicated support channels for reporting issues, requesting features, and getting help. This page explains how to reach the right team and provide the information needed to resolve issues quickly.

Enterprise support channels

Section titled “Enterprise support channels”

Enterprise customers receive priority support through dedicated channels:

  • Dedicated Slack or Teams channel - Your primary support channel. A private channel shared with Warp engineers for real-time assistance, bug reports, and feature discussions.
  • Account manager - Your direct contact for escalations, strategic feature requests, and enterprise-specific questions.

Reporting bugs

Section titled “Reporting bugs”

When reporting a bug, include the following to help Warp’s team investigate quickly:

  1. Description - What happened and what you expected to happen.
  2. Steps to reproduce - How to trigger the issue.
  3. Conversation ID (for Agent issues) - Right-click on the Agent conversation block in question, select Copy conversation ID, and include it in your report. When an Agent conversation produces an error, an option to copy the conversation ID also appears inline. See Gathering conversation ID for more details.
  4. Logs (if relevant) - See Gathering logs below.
  5. Environment details - OS, Warp version, and any relevant configuration.

Gathering logs

Section titled “Gathering logs”

Warp’s logs do not contain console input or output. Log file locations by platform:

  • macOS - ~/Library/Logs/warp.log*
  • Windows - %LOCALAPPDATA%\warp\Warp\data\logs\warp.log*
  • Linux - ~/.local/state/warp-terminal/warp.log*

You can also access logs directly in the app: open the Command Palette (⌘P on macOS / Ctrl+Shift+P on Windows/Linux) and search for View Warp Logs.

For detailed log gathering instructions, including how to zip logs and capture crash reports, see Sending Feedback & Logs.

Requesting features

Section titled “Requesting features”

To request a new feature or enhancement:

  • Enterprise customers - Share feature requests through your dedicated Slack/Teams channel or with your account manager. This ensures your request is tracked and prioritized by the product team.
  • Public feature requests - Open an issue on GitHub Issues for visibility and community discussion.

Specialized contacts

Section titled “Specialized contacts”

For security or privacy inquiries, reach out to the appropriate team directly:

For all other inquiries — including billing, technical issues, and feature requests — contact your account manager or dedicated Slack/Teams channel.

Section titled “Related resources”