# FAQ

## Login and SSO

### I can't log in with SSO

**Problem:** Error message when trying to log in via SSO.

**Solution:**

1. Make sure you're logging in through [app.warp.dev/login](https://app.warp.dev/login), not your SSO provider's portal.
2. Select **Continue with SSO** and enter your work email or domain.
3. If you have an existing Warp account, log in with your original credentials and [link it to SSO first](https://app.warp.dev/link_sso).
4. Complete the linking process.
5. Log out and log back in with **Continue with SSO**.

### I logged in with another method before and can't use SSO now

**Problem:** You created a Warp account with email/Google/GitHub, but your organization now requires SSO.

**Solution:**

1. Go to [app.warp.dev/login](https://app.warp.dev/login).
2. Log in with your original method.
3. Navigate to [app.warp.dev/link\_sso](https://app.warp.dev/link_sso).
4. Complete the linking process.
5. Log out and log back in with **Continue with SSO**.

### Warp won't open from my SSO provider

**Problem:** Clicking Warp in Okta/Microsoft Entra ID portal shows an error.

**Solution:** This is a known limitation. Warp cannot be launched directly from SSO provider portals. Instead:

1. Go to [app.warp.dev/login](https://app.warp.dev/login).
2. Click **Continue with SSO**.
3. Complete authentication.

## Team and access

### Team invite links not working

**Common causes:**

* Invite link expired or was revoked.
* User's email domain doesn't match configured restrictions.

**Solution:**

1. Generate a new invite link.
2. Verify domain restrictions match the user's email.

### Users can't see new admin settings

**Problem:** You changed a setting in the Admin Panel, but users don't see the change.

**Solution:**

1. Verify the setting is not set to "Respect User Setting."
2. Ask users to restart Warp to force a settings refresh.
3. Confirm users are members of the correct team.
4. Check that users have logged in with SSO (not a personal account).

## Additional help

For more troubleshooting, see:

* [Troubleshooting login documentation](https://docs.warp.dev/support-and-community/troubleshooting-and-support/troubleshooting-login-issues)
* Contact your team admin for organization-specific issues.
* Reach out to Warp support via your team's dedicated Slack/Teams channel.
* Join Warp's [Slack community](https://go.warp.dev/join-preview) to connect with other Warp users and engineers.